Name: Suzie Mills
Title: General manager
Company, city: Trump International Hotel & Tower New York; New York, N.Y.
Number of employees: 255
Recent project: Renovating the residential hallways, changing out the in-room TVs; there’re always projects going on and continual upgrades to both the hotel and residences.
First job: I grew up in the hospitality industry; my parents owned a hotel.
Little-known fact about you: I was the youngest female GM at a 5-star hotel in North America.
Your Business
Essential business philosophy: It is essential to make sure your employees are happy and supported because, as we know, happy employees equal happy guests. I’m proud to say we have a phenomenal retention rate at the property. We are celebrating our 20th anniversary in January, and we have 44 associates who have been alongside me the past 20 years.
Best way to keep a competitive edge: It all comes down to service. I’m a hands-on general manager and involved with the operations daily. It’s all about getting to know your guests, their names, their families and their preferences.
Yardstick of success: Being passionate — guests recognize it immediately. Loyalty, longevity and customer service are also pivotal.
Suzie Mills as a Traveler
What is the most important item you take when traveling? A cashmere wrap, my favorite Chanel red lipstick and, in keeping with my British heritage, my Boots No7 moisturizer
How do you spend your time on board? Getting to the projects I always put aside! On international flights with no WiFi, I catch up on movies.
What is your favorite restaurant in the world? In the United States, Jean-Georges, the formal dining room in the hotel. It is a 3-starred Michelin restaurant with stunning food and wonderful atmosphere. Internationally, The Cliff Restaurant in Barbados.
What is your favorite destination in the world? Kenya on safari or anywhere sunny — I love the beach.
About Trump International Hotel & Tower New York
What can premium travelers expect from a stay at Trump International Hotel & Tower? The hotel is truly a home away from home. The feeling guests have speaks to the level of service here. What sets us apart is how all the staff are genuine and connect with the guest. We try to think for the guest and offer a stay with unparalleled service that exceeds expectations.
Tell our readers about unique amenities and offerings available this fall and winter. Our hotel is popular with families, and we offer a variety of children’s programming, from kids’ glamping and kids in the kitchen premiums to special offers for viewing the Thanksgiving Day parade. All rooms boast kitchens/kitchenettes, also a popular amenity. We can stock the kitchen as you wish before you arrive. Our Attaché service is phenomenal and offers a team of runners for guests. Additionally, we partner with neighborhood shops and services to offer benefits to hotel guests.
What can travelers expect from the hotel in 2017? The hotel will observe its 20-year anniversary in 2017, so we’re thinking of ideas to celebrate this milestone. We will be offering the $1,997 package to mark the hotel’s 1997 opening which will include a platinum floral arrangement, Billecart Salmon Champagne, two Trump Platinum massages, eight-piece gourmet chocolates and more. We’re also crafting a $20,000 package. It’s going to be a stellar year.
Read This Next
Introducing
FX Excursions
FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.
#globility
Insta FeedFebruary 2024
Mar 1, 2024Down to Earth: Find Your Element for the Ultimate Customized Spa Experience at Chuan Spa
After a stressful pre-holiday season and a busy work schedule, there was no better time for a relaxing spa experience than during my recent trip to Pasadena with the FXExpress Publications, Inc. team. We headed to The Langham Huntington, Pasadena for the 20th anniversary of the GT Tested Reader Survey awards, which meant a jam-packed trip, but I managed to carve a little time out of our busy schedule to visit Chuan Spa at the hotel.
Sponsored Content
The Argosaronic Islands Are Calling
The Saronic or Argo Saronic Islands of Greece call travelers to explore its seven small islands and islets brimming with history, natural sites and more. With most easily accessible by boat, the islands’ proximity to ports of Athens make the Saronic Islands an ideal destination for those preferring shorter boat rides. In fact, trips from Athens ports to the islands take only between 10 minutes and two hours, depending on the island you choose, making them perfect for day or weekend trips. From Piraeus port, you can access Hydra, Spetses, Aegina and Poros directly. Come explore these stunning islands with us and find the inspiration to plan your next trip to these islands. Hydra Hydra town curves around a slope overlooking the Argosaronic Gulf like an amphitheater and is considered one of the most romantic destinations in Greece. Most unique to the island is its lack of vehicles. People on the island get around on mules and donkeys as well as water taxis, making for a peaceful and laid-back day. Hydra lies a two-hour ferry ride from Piraeus port in Athens.
Daily
Feb 26, 2024Fukui: A Culture Hub in Rural Japan Worth the Detour
In many cases, less can be more in terms of what smaller cities and small-scale museums have to offer. This is true for Fukui Prefecture, located on the west coast of the main island and best known for its coastline, terrain and quiet towns. While major cities are awash with large-scale museums, bucolic Fukui Prefecture is worth a visit for its assemblage of institutions offering a deeper dive into Japanese life, history and culture.
Daily
Feb 26, 2024Ennismore Unveils Flagship Hotel and Restaurant Openings in 2024
This year marks an exciting time for Ennismore, the world’s fastest growing lifestyle and leisure hospitality company. With plans to open new properties and restaurants across the world, Ennismore shows no signs of stopping any time soon.
Sponsored Content
A New Perspective on Incentive Travel
Incentive travel has long been a way for organizations to drive sales and reward employees with opulent trips to exotic destinations. Today it encompasses even more.
February 2024
Feb 26, 2024Unearth the Enduring Heritage and History of the Island Nation
Valletta, capital of Malta, was built to keep us out. The old city is protected by formidable limestone walls and crammed onto a peninsula flanked by two natural harbors.
Hôtel Norman Opens Near the Top of Champs Elysées
Daily
Feb 23, 2024Take a Peek Inside Regent “Seven Seas Grandeur”
Daily
Feb 22, 2024Daily
Feb 22, 2024Europe by Rail Never Felt So Luxe
Two of 2024’s top travel trends are sustainable travel and slow travel. Rocco Forte Hotel combined both with the Rocco Forte by Rail offer, allowing customers to fully immerse themselves in multiple destinations while traveling scenic routes.
Sponsored Content
Fill Your Heart with Ireland
Whether it's the people, the craic (fun) or the coasts, travelers always find something to love about the island of Ireland. What fills your heart?
Come Face-to-Face with Mountain Gorillas on a Trek in Uganda
Not a word was spoken as I settled into a cozy spot on the outdoor terrace just outside the main lodge at Volcanoes Bwindi Lodge in Uganda. The air was so still the ice in my single malt seemed to echo off the forest in the distance as it clanked against the glass. I sat among a handful of fellow adventurers, each sitting silently beneath the night sky for one collective goal. Moments earlier, we learned a troop of mountain gorillas had made their way down the mountain near our lodge, and we left our meals to instead sit in eager anticipation of hearing the guttural grunts of the primates below. The chills on my arms never left me that night, even as I made my way up a stone pathway to my personal banda (guestroom). Thankfully, sleep came quickly for me that night as I drifted into dreams of what my next day would bring.
ShareThis